Clothing | Shoes | Toys | Skin Care, Bath & Potty Training | Nursery & Safety Home | New Products | Now On Sale | Ordering Information | Return Policy | View Order/Checkout |
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How do I place an item in the cart? First click on the "add to order" button. You will then be linked to the order form page where you can change the quantity ordered. The order form will automatically sub-total the items. To see the total of your purchase with shipping, see the "Purchase For" box at the bottom left of the order form page. Can I remove an item added to an order? Yes. You can either click on the "remove" box or click on the "remove all items" box to remove one item or completely start over on a new order. How do I finish shopping and send my order? When you are done shopping, click on the "purchase for" box at the bottom left of your order form. You will be sent to a page where it asks for your shipping and billing information. After you have completely filled in all of the information, press the continue box and you will be transferred to our secure server to enter your credit card information. Click the Authorize Payment button and a receipt will be displayed for you to print out for your records. You will also receive an email confirmation of your order. Please note, any time you want to return to the order form, click on the View Order/Checkout box at the bottom of each product page. Can I view my order form at any time while I'm browsing through the site? Yes. To view your order just click on the ViewOrder/Checkout box at the bottom of any of the product pages. Can I send to more than one shipping address? Yes, but we ask that you prepare separate orders for each shipping address. Applicable shipping charges will be added to each order. Can I order over the phone? The fastest and easiest way to order is through our web site. However, if you have questions, specific requests, or just need some advice, we would be happy to take your order over the phone. What payment methods do you accept? You can safely enter your Visa, Mastercard, Discover, or American Express card number on our secure server. If you wish to pay by Money Order, please call us with your order. Sorry, we do not accept personal checks. When will my credit card be charged? Your credit card will be charged on the day your order is prepared for shipping. If we need to special order an item from the manufacturer for you, we will charge your card at the time of your order, and notify you when the order is on it's way to you. Can my order be gift wrapped? We are happy to provide gift packaging at no additional charge when your order is sent directly to a gift recipient. Our gift packaging service provides a gift presentation upon opening the shipping box, including paper or tissue inserts, and a gift message if requested. Some oversized items are not available for gift packaging, such as strollers and high chairs. Sorry, but our gift packaging service is not able to separately gift wrap items that are sent directly to your address. After completing your billing and shipping information, a message box is available where you can specify a gift message and request gift packaging. Our Return Policy? You may return any unused product within 45 days from the date your order is shipped for a refund of the purchase price, less any coupons used, shipping charges, or restocking fees, if applicable. Your refund amount will be credited back to the credit card used for the original purchase. Merchandise purchased with gift certificates, store credits, or money orders will be issued a store credit. The returned product must be in new and unused condition, in the original packaging or with all hang-tags attached. All parts, accessories, or documentation must be included to insure full credit. Any products returned to us that do not meet these criteria will not be accepted for return, or subject to a reduced return credit amount at our discretion. Strollers, high chairs, furniture, safety gates and other oversized items will be subject to a minimum 10% restocking fee. Additional fees may be assessed for missing instructions, opened or defaced packaging, and any other costs associated with returning the item to resaleable condition. Before returning these items, please call us toll free 1-877-753-4436 to obtain a Return Authorization Number. If your purchase arrives damaged or defective, please contact us within 5 days of receipt. We will arrange for replacement parts or new merchandise to be sent to you as soon as possible, and arrange for the damaged or defective item to be returned to us - all at our expense. Return shipping costs are the responsibility of the customer, unless we made a mistake. Returned packages that are refused will be subject to a reduced credit for the cost of original shipping and return shipping, plus any applicable restocking fees. Complete and detailed return instructions are included with every order. Please refer to these instructions before returning any item for complete details. Can I cancel an order? Yes, you may cancel your order if we have not prepared it for shipping. You must contact us promptly by email or toll free phone 1-877-753-4436. We usually prepare orders for shipping the same day they are received. Any backordered items may be canceled prior to shipping. How do I know what size to order? To make your internet shopping easier we provide a general sizing page for our clothing and footwear items. Please use this page as a guide. Also, look for special sizing notes within each product description. |
View Order/Checkout
Free Shipping on orders over $100 (see Shipping Method Information). No sales tax.
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